FAQ's About Our Prize Home Lottery

We may have already answered your question below, but if we've missed something, please contact us and we'll get back to you as soon as we can with an answer.

Frequently Asked Questions

  • How do I update my details?

    To update your details you can contact us via email, over the phone or by mail.

    Over the phone: please call us on 1800 427 131.

    By mail: please send a letter to us at:

    Mater Prize Home lottery
    Locked Bag 2000
    Coorparoo DC QLD 4151

  • How many Mater Prize Home lotteries are conducted per year?

    Six Mater Prize Home lotteries are conducted each year.

  • How and when are the winners notified? And how do I get the results?

    The winners of each Mater Prize Home lottery receive a phone call as soon as the draw is completed, followed by a letter sent to them via registered post 2-3 days after the draw date. The results will be displayed on this website as soon as the draw is completed and also published in the public notices of The Australian (date of publication is displayed in each lottery brochure).

  • Can I have random ticket numbers? Can I choose my own ticket numbers?

    Unfortunately, you cannot choose your own ticket numbers. Ticket numbers are automatically allocated within a ticket number range.

  • Where is my lottery e-ticket?

    After purchasing online, a separate email containing your email tickets is sent after 2-3 working days. Please remember to add admin@tickets.materprizehome.com.au to your email contact list, and mark these emails as SAFE or NOT JUNK, so they don't go to junk email.

  • How is the draw conducted?

    A ticket range is entered into the Multi-function Random Number Generator from which the winning ticket number is generated. The draw takes place in the presence of a scrutineer as per licencing requirements. The scrutineer is an external auditor and internal checks are put in place to ensure that the ticket is valid and has not been cancelled, or is unsold. Members of the public are welcome to attend all Mater Lotteries draws.

  • What are the odds of winning?

    Pursuant of the licencing requirements of the Queensland Office of Liquor and Gaming Regulation, there are a maximum number of tickets that Mater Lotteries are able to sell for each draw. This number is subject to change and can be found in the Terms and Conditions for the current game on this website.

  • Why are there ticket numbers higher than the maximum allowed to be sold?

    The number of tickets sold in each lottery game does not exceed the maximum number of tickets we’re allowed to sell. There are a number of sales channels you can purchase lottery tickets from. These include through the mail, from our website, from sales agents, and over the phone. Each sales channel is allocated a range of ticket numbers each lottery. Sometimes there are unsold tickets in a sales channel at the end of the lottery. This is why there will be ticket numbers sold, which are higher than the maximum number of tickets available. All tickets sold are included in the draw, including those which have a higher number than the maximum allowed to be sold.

  • What costs associated with the prize home are covered?

    All legal fees are covered, with insurance and electricity costs for the house included in the prize for 10 days after the handover. The handover is scheduled at your convenience after the draw, usually within two weeks. Winners also receive a VISA prepaid card which may be used to pay household costs, should the winner choose to use the prepaid card for this purpose.  Ongoing payment of rates, body corporate fees, insurance and other household costs is not included in the main prize and is the responsibility of the new owner.

  • If I win how quickly can I move in?

    Once you win the lottery, we schedule a handover at your convenience and you are free to move in straight away!

  • Can I sell the home straight away?

    Yes, you are free to sell the home once the transfer is complete which takes approximately 12 weeks from the draw date.

  • Can furniture be changed to suit the owners taste?

    Unfortunately, all the furniture in the Prize Homes has been purchased and therefore cannot be changed.

  • How does membership in the VIP Club work?

    Every month you will receive VIP tickets in the Mater Prize Home lottery, which will qualify you for a range of VIP exclusive draws in addition to tickets in the main prize draw.  

    For example, if you choose to become a $40 VIP Club member, $40 will be debited from your account on the first business day of every month.

    In month one your $40 VIP Club membership purchase includes:

    • 35 tickets in the Mater Prize Home lottery main prize draw
    • 35 tickets in the $25,000 gold bullion draw
    • 35 tickets per $5,000 holiday voucher draw which is drawn weekly

    In month two your $40 VIP Club membership purchase includes:

    • 35 tickets in the Mater Prize Home lottery main prize draw
    • 35 tickets in the second chance draw to win a $50,000 car of your choice OR $50,000 worth of gold bullion
    • 35 tickets per $5,000 holiday voucher draw which is drawn weekly

    As you can see, as a VIP Club member there are so many opportunities to win amazing prizes!

  • When should I receive my VIP tickets?

    VIP tickets are processed on the first business day of the month. Once a successful transaction has been completed (including your payment being received) you should receive your e-tickets within five business days. Or, if you choose to receive paper tickets you can expect them to arrive within 10 business days. Please note our business days are Monday to Friday for ticket processing.

  • How can I cancel my VIP Club membership?

    If you wish to cancel your VIP Club membership at any time, simply contact us via email, over the phone or by mail.

    Over the phone:
    If you are a Mater Prize Home lottery supporter, please call 1800 067 066.
    If you are a Prince of Wales Foundation Mater Prize Home lottery supporter, please call 1800 427 131.
    If you are a Special Olympics Australia Mater Prize Home lottery supporter, please call 1800 707 291.

    By mail: please send a letter to:
    Locked Bag 2000
    Coorparoo DC QLD 4151
     

  • Where can I read my Direct Debit Service Agreement?

    The Mater Foundation Direct Debit Service Agreement can be accessed here.

  • Are my lottery tickets tax deductible?

    Unfortunately lottery tickets are not tax deductible.

  • Who can I contact about responsible gaming?

    Mater Foundation promotes responsible gaming. For information on how to play responsibly, contact Gambling Help on 1800 858 858 or www.gamblinghelponline.org.au.